Introduction
GoodStead, Inc. ("GoodStead," "we," "us," or "our") operates the website www.goodsteadmc.com and provides home concierge services connecting homeowners with trusted local service providers in Monmouth County, New Jersey. We are committed to protecting your privacy and handling your personal information with care and transparency.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or become a GoodStead member. Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you:

• Request information or an intro call: Name, email address, phone number, and zip code

• Become a member: Name, email address, phone number, zip code, billing information, and payment details

• Submit service requests: Details about your service needs, property information, photos, timing preferences, and any other information you choose to share

• Communicate with us: Any information you provide when contacting our support team via email, phone, or text
   

Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address

• Browser type and version

• Device type and operating system

• Pages visited and time spent on pages

• Referring website addresses

• General location information based on IP address

We may use cookies, web beacons, and similar tracking technologies to collect this information. You can control cookies through your browser settings.

Information from Third Parties
We may receive information about you from third-party sources, including:

• Service providers in our network: Feedback about service requests and interactions

• Payment processors: Transaction confirmation and payment status

• Google Workspace: If you use your GoodStead member email and workspace
   

How We Use Your Information
We use the information we collect for the following purposes:

• To provide our services: Process membership applications, connect you with service partners, manage service requests, and provide customer support

• To communicate with you: Send service updates, respond to inquiries, provide membership information, and share important notices

• To process payments: Handle membership fees and payment transactions

• To improve our services: Analyze usage patterns, enhance user experience, and develop new features

• To maintain our network: Vet and manage relationships with service partners

• For legal compliance: Comply with applicable laws, regulations, and legal processes

• To protect our rights: Prevent fraud, enforce our terms of service, and protect the security of our platform
   

How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
With Service Partners
When you submit a service request, we share relevant information (name, contact details, service needs, property information, and any details you provide) with our in-network service partners so they can contact you directly to discuss your request, provide quotes, and arrange services.
With Service Providers
We may share information with third-party service providers who perform services on our behalf, including:

• Payment processors

• Email and communication platforms

• Google Workspace for member email services

• Website hosting and analytics providers

• Customer support tools

These service providers are contractually obligated to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose information to:

• Comply with legal obligations

• Protect and defend our rights or property

• Prevent or investigate possible wrongdoing

• Protect the personal safety of users or the public

• Protect against legal liability
   

Business Transfers
If GoodStead is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.
With Your Consent
We may share your information for other purposes with your consent or at your direction.

Your Member Email and Google Workspace
GoodStead members receive a dedicated email address and workspace powered by Google. Your use of Google Workspace services is also subject to Google's Privacy Policy and Terms of Service. We have limited access to administrative functions of your workspace for support purposes, but we do not monitor the content of your emails or files unless you specifically request assistance.

Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your membership ends, we may retain certain information for legitimate business purposes and as required by law.
Service request information may be retained to maintain a history of your interactions with service partners and to improve our network quality.

Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to certain exceptions

• Restriction: Request that we limit how we use your information

• Data portability: Request a copy of your information in a portable format

• Objection: Object to our processing of your information for certain purposes

• Withdraw consent: Where we rely on consent, you may withdraw it at any time

To exercise these rights, please contact us at hello@goodsteadmc.com or 732-508-7805. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Third-Party Links
Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect, use, disclose, and sell

• The right to request deletion of your personal information

• The right to opt-out of the sale of personal information (note: we do not sell personal information)

• The right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at hello@goodsteadmc.com.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
GoodStead, Inc.
Email: hello@goodsteadmc.com
Phone/Text: 732-508-7805

This Privacy Policy helps ensure transparency about how GoodStead handles your information as we connect you with trusted home service providers in Monmouth County.